ERNIE BALL MUSIC MAN RETURN POLICY

All returns must be made within 30 days of ship date. 

All returned items must be in their original condition with no signs of wear or damage. 

All returned items must include all original packaging, manuals, warranties, accessories, etc. (if applicable). 

There is a 20% minimum restocking fee on all returns. Additional fees may be incurred and charged if the item is damaged or requires repair. In the event the item is damaged or requires repair, the return may be refused.  

Shipping fees and expenses are not refundable.

We are unable to refund duties and taxes on international orders because duties and taxes are paid to the ship-to country upon import.

To initiate a return, please email [email protected]. We will provide instruction for returning the unwanted merchandise.

Sales and return rights are limited to the US.

Warranty service on direct instruments facilitated at the Music Man factory only.

For damaged, defective, or incorrect products, please contact us immediately at [email protected]