Shipping Policy

DOMESTIC SHIPPING (USA)

How much does shipping cost?

Orders over $75 ship free. Orders $75 and below ship for a flat rate of $4.99.

When and how will my order arrive?

We ship all in-stock items within 2 business days of the order date. Instruments ship out UPS ground. Other items typically ship USPS First Class or Priority. We ship from California, so typically destinations closer to us will have shorter delivery times. Please note that delivery times can vary due to factors outside of our control. If you require an expedited delivery option, please email store@ernieball.com before placing your order.     

Will I be able to track my order?

Yes. You will receive an email with a tracking number once your shipping label has been created.

Can I use a freight forwarder?

We do not ship to freight forwarders. Ernie Ball reserves the right to cancel and refund any order addressed to a freight forwarder. If an order is addressed to and shipped to a freight forwarder, we take no responsibility for that order reaching its final destination.

 

INTERNATIONAL SHIPPING (OUTSIDE OF USA)

Which products are available internationally?

Currently, only our instruments are available for purchase outside of the USA. 

How much does shipping cost?

Shipping charges depend on shipment size and destination and will be calculated at checkout.

How much are duties and taxes?

Duties and taxes will be displayed at checkout. They are calculated in accordance with the requirements of the country to which the order is being shipped.

Will I be able to track my order?

Yes, you will receive an email with tracking information once the order ships. 

Shipping Exclusions

If your country is not available in our checkout, we are unable to ship there at this time.

How is my order shipped?

We use UPS to ship instruments internationally.

From where is my order shipped?

San Luis Obispo, California, USA